HOW
TO CONTACT US:
The
best method of communicating with us is by email at support@cruisingforsexvideos.com.
This email account is checked daily. You may also call us
by phone at 866-410-2377 or 646-873-7727, however orders may
not be placed by telephone. Additionally, you may fax us at
866-410-2377 or 646-873-7727. Correspondence can be sent to
CFS.com, LLC, 118a Fulton Street, Suite 133, New York, NY
10038. When contacting us, be sure to include your approval
or transaction information (given when your order was approved)
and any other pertinent information.
PRIVACY:
CRUISING
for SEX (CFS.com, LLC) will not solicit you with
any materials via the US mail or share your private information
with any other organization, business or individual. We may,
from time to time, send you email notification when new titles
are released or if we're offering special deals. You may remove
yourself from this list at any time by writing us at support@cruisingforsexvideos.com.
ORDERING
AND SHIPPING INFORMATION:
Fullfillment
of video orders may be processed using a safe, secure shopping
cart with credit card processing provided by Netbilling. The
charge on your credit card bill will appear as CFS.com, LLC.
All
orders must be paid in United States currency. In addition
to the charge for each video, each order includes shipping
and handling fees (non-refundable) and are clearly stated
in the ordering process before you submit your order for credit
card approval or on the order form with mail or faxed orders.
Applicable shipping and handling charges are calculated by
quantity and/or type of shipping services chosen as well as
shipping destination. Incorrect totals delay order processing
and WILL BE adjusted accordingly.
Customers
Outside North America |
We
are currently unable to process credit card orders from
banks outside North America. Persons living outside
the USA or Canada may order our videos by downloading
an order form and either faxing or mailing
the completed order
form to us. Shipping rates and our fax number
are noted on the order
form.
We
accept cashiers checks or international money orders
payable to CFS.com, LLC and paid in US dollar funds.
Customers can expect their order to arrive in 14 to
21 business days after orders are received.
|
Generally,
we use FEDEX services (Ground and Express) as our shipper
of choice. However, we may use other carriers or means for
shipping for our convenience. Orders can ONLY be shipped to
street addresses. We DO NOT ship to post offices (P O Boxes).
Typically,
we process orders within 3-4 days of receipt, Monday through
Thursday, for regular ground shipping. Orders requesting expedited
shipping services, Overnight or 2nd Day delivery, take priority
and are shipped as requested, Monday through Friday. However,
no orders are processed on the weekends or holidays. All Ground
orders shipped within the United States and Canada should
arrive in 7 to 10 business days after orders are processed.
Business days do not include weekends or holidays and should
not be counted for delivery days. Rural, remote areas or prohibitive
weather may cause some delay. We provide you with tracking
information, when possible, which can be helpful. All orders
are discreetly shipped in plain protective packaging or (Air
Service boxes). The wording 'Cruising for Sex' does not appear on the outside of our packaging.
As
examples, a regular order, with Ground Service, received Saturday,
Sunday or Monday, is processed by Tuesday and shipped by Wednesday.
Moreover, a similar order received on Thursday or Friday is
processed on Monday and shipped by Tuesday. Our usual turnaround
time might surprise you though!
RETURNS:
All
returns must be properly authorized. Damaged or defective
videos are allowed for return and will be replaced. Please
retain original packaging and all damaged contents. Some
shipping carriers may wish to inspect if a claim is made.
When the mistake is ours, mis-shipped (wrong) orders are
also allowed for return and will be exchanged. You must
notify us immediately for damaged, defective or mistaken
order fulfillment. We will inform you what you will need
to do. All return authorization requests must be written
and should be e-mailed to support@cruisingforsexvideos.com
or faxed to us at 866-410-2377 or 646-873-7727. Lost orders
will be replaced if we're notified within 15 days of order
date. Should an order be refused or unclaimed, the customer
will be expected to pay all shipping and handling fees.
REFUNDS:
You may
request a refund or credit in writing by e-mailing support@cruisingforsexvideos.com
or by fax at 866-410-2377 or 646-873-7727. Refunds may not
appear on your credit card statement until the NEXT billing
cycle (this could take 30 days or more). Any returns must
be authorized and received before a refund or credit will
be issued. We will notify you within 72 hours after receipt
of your request. In no event are shipping and handling charges
refundable.
DECLARATIONS:
To purchase
our videos, you state that: "I hereby swear that I am
18 years of age or older and wish to purchase and view adult
material. I am not a member of any law enforcement agency
or working for or on behalf of any law enforcement agency
or Postmaster. Possessing adult material is within my community
standards. I swear that I will not distribute or copy this
video or any of the material in part or in whole in any fashion.
I also certify that I do not intend to share it with minors
or anyone opposed to sexually explicit material."
COMPLIANCE:
All individuals
involved in the production of these adult material products
are 18 years of age or older at the time of filming. Go
here to read our 2257
compliance statement.
Note:
We reserve the right to change shipping methods, pricing or
policies at any time. |